Privacy Policy

01Information we collect

We collect information you provide directly and information gathered automatically when you use the Site.

Information you provide

• Contact details — name, email, and phone number.
• Property information — the service address, gate or access notes, and details about your yard and the work you'd like done.
• Photos — images of your property that you send us, or that our crew takes, to prepare estimates and document work.
• Payment information — processed by secure third-party payment processors; we do not store full card numbers.
• Communications — messages and notes from your calls, texts, emails, or web inquiries.

Information collected automatically

• Device and browser type, IP address, and approximate location.
• Pages viewed, links clicked, and time spent on the Site.
• Data collected through cookies and similar technologies (see Section 5).

02How we use your information

• To prepare estimates and schedule and perform services at your property.
• To communicate about appointments, quotes, invoices, and follow-up care.
• To process payments and maintain service records.
• To send service reminders and, with your consent, seasonal tips and offers.
• To operate, secure, and improve the Site and our services.
• To comply with legal obligations and enforce our agreements.

03Calls, texts & email

If you give us your phone number, we may call or text you about your estimate, scheduling, and service updates. Message and data rates may apply, and message frequency varies.

04How we share information

We do not sell your personal information. We share it only as needed to run our business:

• Crew & subcontractors — team members or trusted subcontractors who perform work at your property, limited to what they need to do the job.
• Service providers — scheduling, invoicing, payment, hosting, and communication tools that process data on our behalf under confidentiality obligations.
• Legal & safety — when required by law or to protect the rights, safety, and property of Rocker Enterprises, our customers, or others.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this policy.

05Cookies & analytics

We use cookies and similar technologies to keep the Site working, remember preferences, and understand how it is used. You can control cookies through your browser settings; disabling some may affect Site functionality. Where required, we request consent before placing non-essential cookies.

06Data retention

We retain personal information only as long as needed to provide our services, maintain service and warranty records, comply with legal, tax, and accounting obligations, and resolve disputes. When no longer needed, we securely delete or anonymize it.

07How we protect your data

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please contact us promptly if you believe your information has been compromised.

08Your privacy rights

Depending on where you live, you may have the right to access, correct, or delete your personal information, to opt out of marketing communications, and to withdraw consent where processing is based on consent. To exercise these rights, contact us using the details in Section 12. We may need to verify your identity first and will respond within the timeframe required by applicable law.

09California residents (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect and how we use it, to request access, deletion, and correction, and to limit the use of sensitive personal information. You also have the right not to receive discriminatory treatment for exercising these rights. We do not sell or share your personal information for cross-context behavioral advertising. To make a request, contact us using the details below.

10Children’s privacy

Our services are intended for adults and property owners. We do not knowingly collect personal information from children under 13 (or the minimum age in your jurisdiction). If you believe a child has provided us information, please contact us and we will delete it.

11Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, notify you. Your continued use of the Site after changes take effect constitutes acceptance of the updated policy.

12Contact us

Questions about this Privacy Policy or your information? Reach out anytime: